GMCS automated contact center of Leroy Merlin Vostok with Microsoft Dynamics 365

1 July 2019 GMCS developed a service management system based on Microsoft Dynamics 365 for Leroy Merlin Vostok, the Russian division of the international retailer Leroy Merlin. Based on Unified Service Desk (USD) for Microsoft Dynamics 365, the solution integrates several media channels required for the prompt customer request process. It has replaced a previously…

It’s time to play golf with SPIBA!

On July 22, 2019, SPIBA held Golf Picnic, a traditional Family Day picnic at the Gorki Golf & Resort, the only year-round golf resort in the North-West region for lovers of active lifestyle and comfortable holidays. The number of participants in 2019 exceeded 200 people, including SPIBA members, their relatives and friends. “Interest in golf…