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Workshop “Constructive Confrontation: Solution Schemes for People Problems”
September 14 @ 16:00 - 17:30
The SPIBA invites you to participate in a workshop “Constructive Confrontation: Solution Schemes for People Problems”
Date: Tuesday, September 14, 2021
Time: 16: 00 – 17:30
Registration and coffee break: 15:30 – 16:00
Venue: Conference hall Symphony-Sonata, Hotel Indigo St.Petersburg-Tchaikovskogo, Tchaikovskogo St., 17
Workshop participants will see how the vague concept of “soft skills” can be formalized into clear systems and schemes that work and can be easily reproduced, making it easy to explain things to their colleagues.Many managers and HR specialists have come to realize that their employees would definitely benefit from honing their soft skills — that is, skills unrelated to their technical expertise. Most employees, especially engineers, tend to brush off the idea, but the need is obvious. Today’s business reality implies frequent and intensive communication with local and foreign colleagues, the management, and clients, which results in a constellation of challenging communication issues and tasks anyone would struggle to handle. The experience is not always painless and optimal.
Alexander Orlov, Managing Partner at the Tetics Management School, business coach, consultant, and author of 150+ courses on team management and constructive communication and a book titled “Jedi Techniques of Constructive Communication”. Formerly, manager at Sun and Intel.
4 reasons why people don’t do something;
4 constructive communication principles;
Timeliness: attacking the past and living in “hero mode”;
4-phase algorithm for solving people problems;
2-step approach to preparing arguments for discussion;
Discussion tactics: handling a deadlocked conversation;
Point of agreement on an issue as a transition towards a solution;
Solution registration options;
Solution sustainability tests;
Real-world use cases for the constructive confrontation algorithm.
The event will be held in Russian.
Wearing protective masks is mandatory.
Registration is closed.